GrandTravel1 Travel Solutions by GCT travel

Your contract will be with GrandTravel1 Travel Solutions, which is powered by Dominant Travel, holds an Egyptian Travel Agency License No. 1096 and is a Member of the Egyptian Travel Agent Association (ETAA) for your financial security.
GCT travel is a Tour Operator that plans and executes one-of-a-kind tours that delve into the destination’s history, culture, and customs and often include uniquely curated experiences for our tour guests, shall be referred to as tour operator or organizer hereinafter.

Contract & Agreement
Before making a booking with us, you must ensure that you have read and understand these Terms and Conditions (raising any questions you may have with us). By asking us to confirm your booking, you are accepting all of the Terms and Conditions laid out below and acknowledging that you have read the terms of this Contract and agree with it. By booking a tour with us, you are accepting and consenting to The Agreement. If you do not agree to the Terms and Conditions of The Agreement, you can’t confirm any booking with us. The Agreement supersedes any and all previous communications between the parties, whether written or oral, with respect to the same.

If you are making a group booking, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. If a travel agent makes the booking on your behalf, the agent is responsible for sharing these Terms and Conditions with you and all the members of the group you are traveling with and is financially responsible for the booking. We will not be liable for a group leader’s or travel agent’s failure to share these Terms and Conditions with all travelers in their group.

The Agreement affects a tour organized by the Tour Operator for the Traveler. The Traveler confirms that all personal information provided is correct. In case of any incorrect information provided on the Registration Form (The Agreement) or over the telephone, the Traveler shall cover the costs of any potential changes in relation to their reservation.

The Terms and Conditions are provided to the Traveler upon booking. By pre-booking the tour and making a deposit payment, The Traveler fully accepts the Terms and Conditions of this Contract as well as the Cancellation and Refund Policy.

Upon pre-booking the tour over the phone, the Traveler is required to fill out, sign, and submit the Registration Form to the Tour Operator no later than 14 calendar days after the deposit payment or to authorize a travel consultant to fill out the Registration Form on the Traveler’s behalf based on the personal information provided over the phone by the Traveler. In such a case, the Traveler shall receive a filled-out Registration Form to their email address and send an email to the Tour Operator no later than 14 calendar days after the deposit payment confirming that all the information on the Registration Form is correct.

Failure to meet any of those requirements will be deemed a cancellation by the Traveler and will result in the automatic cancellation of the Traveler’s reservation in accordance with the Cancellation and Refund Policy as described in the below Terms and Conditions.

Reservation and Payment

The Traveler’s place on the tour shall be confirmed by the Tour Operator upon receiving a non-refundable deposit from the Traveler and a completed Registration Form. Upon receipt of the deposit, the Tour Operator gives the Traveler the right to change the tour date once without additional costs, provided the changes are confirmed at least 365 days before the first day of the initial tour date. After this deadline, the Traveler’s deposit shall become non-transferable.

The final payment is due 90 days prior to the beginning of the tour. The Tour Operator shall prepare a tour update before the final payment deadline, including accommodation upgrade options and additional services if available for the Traveler’s tour. It is the responsibility of the Traveler to ensure the final payment reaches the Tour Operator on time. Failure to comply with the payment schedule, or any other applicable policies and procedures, will result in the automatic cancellation of the Traveler’s reservation, with applicable fees assessed.

Payments are to be made by credit or debit card or wire transfer. For the wire transfer option, any associated fees are to be covered by the Traveler. While we accept major credit cards, including Visa and Mastercard, you must authorize every transaction concerning your tour, as listed in your shopping cart on our website. Your authorization constitutes an agreement for us to charge your card and acknowledges and agrees to these Terms and Conditions, including the Cancellation and Refund Policy.

As such, you agree not to make any improper chargebacks related to your payments for the tour, other purchases, and services. The Tour Operator reserves the right to change the accepted payment methods, which – upon being updated – will automatically take effect.

In certain cases, you may have the ability to dispute charges with credit card companies. The Tour Operator retains the right to dispute any improper chargeback and recover associated costs, including attorney’s fees. Additionally, in the event of an improper chargeback, we reserve the right to cancel any travel reservations associated with the improper chargeback.

The following chargeback scenarios are considered improper, and the Tour Operator retains the right to investigate and rebut such claims:

Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.

Chargebacks resulting from charges authorized by family, friends, associates, or other third parties with direct access to your credit card (excluding cases of credit card fraud).

Chargebacks arising from inconsistencies or inaccuracies in the product description.

Chargebacks resulting from force majeure or other circumstances beyond the control of the Tour Operator or its suppliers.

Chargebacks arising because you do not agree with the Cancellation and Refund Policy.

Chargebacks for portions of the tour you do not use.

The Travelers are responsible for informing the Tour Operator of any changes or modifications they need and ensuring full payment is made on time. The Tour Operator will follow up with Travelers in the days leading up to the payment deadline. The Tour Operator reserves the right to automatically cancel the booking of any Traveler who fails to respond or transfer the payment by the deadline, with no refund of the deposit.

Payment

The payment of required deposits or full payment for a reservation on an escorted or independent tour package constitutes your consent to all provisions of the Terms and Conditions outlined herein.

To secure a booking, Grand Travel 1 initially requires notice of your booking request. The booking will only be confirmed once both you and the company have finalized the travel arrangements and Grand Travel 1 has verified that the correct deposit or payment has been received into the company's bank account via bank transfer or credit card.

We accept Visa and Mastercard payments with 3-D Secure authentication. Please note:

• Wire transfer fees are to be covered by the Traveler.
• Credit card payments made through a special, generated payment link will incur a 2.5% processing fee charged by the banking system.

Pricing

• All tour prices are listed per person, based on double-room occupancy, and are in US Dollars, inclusive of VAT.
• Solo travelers may request a single room for an additional fee.
• Prices are subject to change.

Additional Costs

• Costs for supplements, optional tours, or add-ons will be added to the total price and are subject to the Terms and Conditions, including the refund policy.
• A $500 non-refundable deposit is required to confirm the booking. Rest of payment ,two equal installments ,should be done and completed two weeks before your date .
• Payments include only the services specified in each tour itinerary.

Exclusions

The following are not included in the tour price unless otherwise stated in the itinerary:

• International flights
• Visa entry fees
• Gratuities (tips)
• Soft and alcoholic beverages
• Personal expenses
• COVID-19 tests

Force Majeure

GCT Travel assumes no liability for any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, but not limited to:

• Fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes
• Riots or civil disturbances, sabotage, arrests, strikes, labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions
• Government health advisories, governmental and administrative actions (including the closure of borders, tourist attractions, and travel warnings or restrictions), epidemics, pandemics, or warnings or alerts of any kind
• Government seizures, refusal, cancellation, suspension, or delay of any government authority or license, permit, or authorization
• Damages to its facilities or those of the travel Suppliers, or any other unforeseen circumstances

In such circumstances, GCT Travel shall offer the Traveler the option to reschedule the tour or receive a credit toward a future tour. The credit will be equivalent to the amount paid by the Traveler, less any sums GCT Travel cannot recover from Suppliers. The option to reschedule the tour or issue credit toward a future tour—or both—is at GCT Travel's sole discretion.

GCT Travel is not responsible for services purchased by the Traveler that are not part of the tour package (e.g., advance airline tickets, transaction fees, or travel insurance). Payments made toward the tour shall not be transferred to another tour unless a specific agreement is made between GCT Travel and the Traveler.

If an agreement is reached to transfer funds to another tour date, either in full or partially, the transferred funds shall become non-refundable. The transferred funds may only be applied to another tour again if GCT Travel cancels the subsequent tour for which the Traveler is registered, without the possibility of a refund.

Complaints and Refunds

Any complaints or refund inquiries must be submitted by the Traveler via email to info@grandtravel1.com within 30 days following the conclusion or cancellation of the tour. Complaints or refund requests received after this 30-day window will not be considered.

GCT Travel will review and respond to complaints or refund inquiries within 30 days of receipt. If supplementary documentation is required from Suppliers or Partners, this period may be extended by an additional 30 days.

Cancellations and Refunds

If the tour is canceled by GCT Travel, the deposit will be fully refunded. Otherwise, the deposit is non-refundable. GCT Travel allows you to reschedule to another date for the same tour, subject to availability.

If the Traveler wishes to cancel their tour, they must send an email to info@grandtravel1.com to inform the Travel Consultant and receive confirmation of the cancellation.

• Cancellations 60 days before the tour begins: The customer will receive a full refund minus the deposit.
• Cancellations made 30 days before the tour begins: Refunds will depend on expenses already incurred by GCT Travel. Refund amounts will vary based on arrangements and payments made.
• Cancellations made 20 days or less before the tour begins: No refunds will be issued.
• Non-Refundable Items: Sightseeing tickets, additional nights, room upgrades, unused site tickets, meals, accommodation, or any other activities or services included in the tour are non-refundable and non-transferable.

If the Traveler decides to leave the tour early or not continue, no refunds of any kind will be provided.

GCT Travel reserves the right to cancel or modify site visits, tours, hotels, or activities prior to departure in the event of unforeseen circumstances. In such cases, a full refund for the canceled activity will be issued to the Traveler.

Refund Inquiries and Complaints:
Refund requests or complaints must be submitted within 30 days of the tour's completion. Refunds or complaints will be reviewed by GCT Travel within 30 days of submission. If supplementary documents are required, this period may be extended by an additional 30 days. Complaints must align with the Terms & Conditions.

Responsibility

GCT Travel is not responsible for unexpected circumstances, including but not limited to:

• Natural disasters, government actions, or weather conditions.
• Personal accidents, injuries, death, damage, or loss to the Traveler or their personal property.
• Delays or cancellations of transportation services used to arrive or depart from the tour.

The tour operator reserves the right to make necessary changes to the itinerary due to unforeseen circumstances. Should site visits or activities be canceled due to government actions, closures, or other unforeseen reasons, an alternative attraction will be arranged.

For Travelers requiring special assistance, such as a personal aide or wheelchair support during the tour, please contact GCT Travel via email at info@grandtravel1.com for detailed arrangements and associated costs.

Special Requests:
Travelers may request individual visits outside the planned itinerary with an additional guide. All such requests will be subject to approval, and GCT Travel will provide the cost and arrangements upon review.

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